Queenplay Casino review

Queenplay Casino’s catalogue of more than 800 games, welcome offer and range of payment methods may interest players comparing online casinos. The casino launched in 2020 and held licences from the UK Gambling Commission and the Malta Gaming Authority.

Key features

Queenplay Casino presents a contemporary interface available in English, German, Norwegian and Finnish. Its responsive site is designed for mobile play, with a royal theme built around queens and courtly imagery. The home page puts games in easy reach, and the review describes a broad mix of virtual and live titles, including options displayed directly on the landing page.

What stands out

• A library of more than 800 games
• UKGC and MGA licences, as described in the review
• A loyalty scheme with multiple tiers
• A broad choice of payment methods
• Games from numerous software studios
• A site adapted for mobile screens

Points to consider

• A low monthly withdrawal ceiling
• Customer support is not available 24/7
• Live and RNG tables share a category

Queenplay Casino at a glance

Background

Queenplay Casino entered the online casino market in 2020. It was launched by Marketplay LTD, a company established under EU laws in Malta on 23 October 2017. The review describes the operator as a newer presence in the online casino sector and identifies Queenplay Casino as one of its first ventures. Marketplay LTD also owns Mr Play and Regent Casino.

Marketplay LTD operates its casino brands using the Aspire Global Internation Ltd platform. Aspire Global International Ltd, also based in Malta, dates back to 2007, 10 years before Marketplay LTD was established.

Licensing and fair play

Marketplay LTD’s Queenplay casino used an MGA licence through the Aspire Global International platform. For the UK market, it describes licensing through AG Communications Limited, a company registered in Malta and established in 2009. The review characterizes this corporate and licensing arrangement as complex, while stating it was covered by EU and UK laws.

The source review links the UK and Maltese company registrations to consumer and privacy protections under UK and EU law. It further asserts that EU consumer rights extend to non-EU players, including those accessing Queenplay Casino from Canada, Australia or New Zealand. That assertion describes the account; it does not establish Queenplay’s authorization in Canada or the scope of any protections available to an individual player.

The review reports that the games were subject to recurring checks under the licences, including random testing and regular financial and security reviews. These are claims about the review’s account of the licensing arrangements, not independent verification here.

Bonuses and promotions

Alongside a welcome bonus, Queenplay Casino was reported to offer recurring promotions and a loyalty scheme. Recorded checks found no details of a VIP program and suggested one might be planned, though it offered no confirmation.

Welcome offer

The offer described in the source review gave new Queenplay Casino customers a bonus of up to €200 and 100 free spins, spread across their first three deposits:

• 1st deposit: Deposit at least €10 to receive a 100% matching bonus up to €200, plus 20 free spins
• 2nd deposit: Deposit at least €20 on the second day to receive 40 free spins
• 3rd deposit: Deposit at least €20 on the third day to receive another 40 free spins

Bonus cash carried a 35x wagering requirement, while the initial deposit was exempt. Free-spin winnings had a separate 50x requirement, and the maximum amount convertible to cash from bonus money was €100.00.

The terms said real-money funds would be used before bonus funds and set a 21-day period to complete the stated wagering requirements before bonus funds expired. Free spins had to be used within one day. The maximum permitted bet was €4 per spin, €0.50 per pay line or 15% of the total bonus amount.

Some games do not count toward Queenplay Casino’s wagering requirements. It directs readers to the ‘wagering requirements’ section of the bonus terms for the specific games excluded.

The review listed these examples:

• Most slots – 100%
• Roulette and Blackjack – 0%
• NetEnt Games – 50%
• Baccarat – 50%
• Scratchcards – 0%

Further promotions

Queenplay Casino ran other promotions over time, but identifies a leaderboard tournament as the only additional offer it found then. It says the casino’s ‘Promotions’ tab contained the related details.

Loyalty scheme

According to the review, registration automatically enrolled members in Queenplay Casino’s loyalty scheme, where play earned points. The program had seven tiers, with benefits described as including free games, quicker redemption and a birthday bonus. Members could exchange collected points for bonus cash.

Payment methods

According to the review, Queenplay Casino accepts several currencies for deposits and withdrawals: EUR, GBP, USD, CAD, SEK, CAD and JPY. The FAQ and ‘Cash Out Policy’ page are identified as places to find payment details.

Depositing

The payment options listed for Queenplay Casino were Visa/Mastercard, Bank Transfer, Skrill, Neteller, ecoPayz, PayPal, Trustly, Sofort, Giropay, Interac, EasyEFT, Euteller, Zimpler, EPS, Paysafecard and Instadebit. The stated minimum deposit was €10, with most deposits described as instant.

Withdrawals

The review gives a €10 minimum withdrawal and lists Visa/Mastercard, Bank Transfer, Skrill, Neteller, ecoPayz, PayPal and Trustly. It describes a 2-day pending period, followed by 6 to 8 business days for bank transfers and credit or debit cards, and up to 2 business days for e-wallets.

Queenplay Casino’s stated policy was to return funds through a payment method previously used for deposits, with a maximum withdrawal limit of €7,000 per month. The source review points to the casino’s ‘Cash Out’ policy for that cap.

Games

The source review describes a collection of more than 800 games divided among ‘Featured Games’, ‘New’, ‘Video Slots’, ‘Classic’, ‘Casino Games’, ‘Scratch Cards’ and ‘All Games’. The catalogue included slots, table titles, live dealer games and scratch cards.

Software studios

The review names 70 software developers in Queenplay Casino’s catalogue. Among them are NetEnt, Microgaming, Evolution Gaming, Betsoft, NextGen Gaming, Play’n GO, Quickspin, Red Tiger Gaming, Thunderkick, IGT, Elk Studios and Big Time Gaming.

Slots

The review describes slots as the main part of Queenplay Casino’s game selection, spanning modern releases, classic titles and progressive jackpot games. It says these games came from leading software providers around the world.

Examples in the catalogue included Book of Dead, Starburst, Bonanza, Aloha Cluster Pays, Gonzo’s Quest and Thunderstruck II. The review also noted a smaller group of Progressive Slots with million-level payouts, including the popular Divine Fortune.

Table games

The ‘Casino Games’ area contained more than 40 traditional table titles. Many were live dealer tables, while the collection of software-run RNG versions was smaller.

Roulette, Blackjack and Baccarat appeared in several variants and stake levels. The review also mentions a handful of video poker games among the table options.

Among the titles described as popular were Blackjack Solo, Blackjack Classic, Vegas Single Deck Blackjack and Vegas Downtown Blackjack. European Roulette options included Classic Roulette, European Roulette and 3D European Roulette.

In the assessment, the virtual table selection was limited, with the Live Casino catalogue providing much of the overall table-game variety.

Live dealer tables

Live dealer games did not have a separate category in the interface described by the review. As a result, a player browsing for a live table could instead open an RNG version.

The review counted more than 20 live dealer tables within the ‘Casino Games’ category, mixed in with RNG table games. It attributed the selection to Evolution Gaming and NetEnt and named options such as Lightning Roulette, Platinum VIP Blackjack, Baccarat Squeeze and Dream Catcher.

Some tables were essentially the same game offered with different dealers: the review cites White Blackjack 1, White Blackjack 2 and White Blackjack 3 as examples. It says tables were rarely full, and players waiting for a seat could use Blackjack’s ‘Bet Behind’ option in the meantime.

Mobile play

Queenplay Casino could be accessed through a browser on Android, iOS, blackberry and Windows mobile devices. Its HTML5 responsive site was described as adjusting to a device’s screen dimensions, make, model and operating system.

The review says Queenplay Casino’s games were optimised for members accessing their accounts and playing on mobile devices.

Customer service

The review lists live chat and email as Queenplay Casino’s support channels, available seven days a week from 6 am to 11 pm GMT. It also points to the casino FAQ for answers to common player questions.

• Email support
• Live chat
• FAQ page
• Terms & Conditions
• Bonus terms

Review summary

Queenplay Casino launched in 2020 for global and UK markets under licences it attributes to the MGA and UKGC. It describes a broad range of slots and live casino titles from many software providers, giving players a varied catalogue to browse.

At the time covered by the review, Queenplay Casino had fewer RNG-operated virtual table games than live dealer tables. For readers who prefer live play, the review highlights options from NetEnt and Evolution Gaming. It also says the casino bonus wagering requirements mostly applied to slots, and advises checking the ‘wagering requirements’ in the ‘bonus terms’ before signing up.