Casino.com review
Casino.com pairs a playful site design with a broad game catalogue and a range of promotions, drawing attention from online casino players around the world.
Calling itself the “home of online casino,” the site has cultivated a reputation for openness and reliability, qualities that can be difficult to assess in the online gambling sector.
Key Features
Although Casino.com entered the market later than some rival brands, it provides many of the same types of services and features.
Strengths
- An established and well-regarded casino brand.
- A broad range of casino games.
- Live casino games are offered.
- Independent audits of game payouts are published.
- A loyalty scheme with appealing benefits.
- Bonuses and privileges for VIP members.
- The review describes a secure gaming environment.
- Customer support is listed as available 24/7.
Drawbacks
- Every new member must complete identity checks before making a first withdrawal.
- For members outside VIP, a withdrawal may require up to 3 business days.
Casino.com at a Glance
| Online | Since 2008 |
|---|---|
| Licence |
| Software | |
|---|---|
| Owner | Mansion Group |
MORE DETAILS
| Restricted Countries | |
|---|---|
| Currencies | CAD, CHF, DKK, EUR, GBP, HKD, JPY, NOK, NZD, SEK, USD, ZAR |
| Language | |
| Support | Live chat, Email Support and Phone |
| Contact | [email protected] |
PAYMENTS & CASHOUTS
| Deposit Methods | |
|---|---|
| Min Deposit | $/€10 |
| Min Withdrawal | $/€10 |
| Withdrawal Limits | $/€15000 per month |
| Payout Timeframes | EWallets: 24-72 hours, Credit / Debit Cards: 3-5 days, Bank Transfers: 3-7 days, Cheques: 14-28 days, Pending Time: 72 hours |
Casino.com Background
Casino.com first appeared online in 2008 as a casino software provider, then changed hands. Its present owner and operator is Mansion Gaming, an Asian corporation with more than 20 years of experience running land-based and online casinos.
Casino.com has attracted players with different levels of experience from across the world. The site has also gained industry recognition: in 2018, it received the Online Casino Operator of the Year award at the International Gaming Awards.
Licensing, Security & Game Fairness
Casino.com holds licences from the UK Gambling Commission and the Gibraltar Gaming Authority, regulators it characterizes as demanding. It also describes the operator as attentive to security and customer privacy, citing a firewall and RSA 128-bit encryption technology as protective measures.
The review assures readers that games at Casino.com are fair. As with many reputable online casinos, it says the site relies on random number generators (RNGs) for every non-live game; that assurance is the claim, not an independently established guarantee.
Promotions and Bonuses
Casino.com’s promotions page is described as featuring a welcome package, live casino bonuses, and offers presented weekly.
New-Customer Bonus
New Casino.com members may qualify for a welcome package. It describes a 100% match on the first deposit, capped at £/€/$400, plus 180 free spins. Those who register without depositing are said to receive 20 spins for Age of the Gods slots.
The welcome bonus and spins are described as new-customer promotions with terms attached. The stated minimum deposit is £/€/$20, and the bonus ceiling is £/€/$400. For example, a £/€/$400 deposit would bring the combined play balance to £/€/$800. The review says the bonus must be wagered 40X before winnings can be withdrawn.
The review outlines separate conditions for the spins included with the welcome offer. It says 20 spins arrive after the first deposit, followed by 20 daily for eight days, totalling 180. They are restricted to Age of the Gods slots and carry a 20X wagering requirement before withdrawal. Any winnings are limited to £/€/$100 and credited as bonus funds.
The source terms state that the Casino.com welcome promotion is for customers aged 18 years or older. After an initial deposit, a pop-up lets the customer accept or decline; accepting triggers automatic credit to the account. The review notes that some games may contribute less than their full stake toward wagering.
- Every slot category – 100%
- Scratch-card games – 100%
- Red Dog and every Pai Gow variant – 25%
- Every Casino Hold’em variant – 25%
- All roulette variants – 25%
- All baccarat variants – 20%
- Every blackjack variant other than Pontoon and Blackjack Switch – 20%
- Stravagaza – 20%
- Every craps variant and Sic Bo – 20%
- All video poker variants – 20%
- Blackjack Switch and each Pontoon variant – 5%
- Lucky Wheel – 5%
- Every double option in slots and video poker – 0%
- Fortunate Five, Jacks or Better, Gold Rally, Dead or Alive, Everybody’s Jackpot, Blood Suckers – 0%
- Games not listed above – 100%
The review says cash wagers draw from the deposited balance before bonus funds are used, with bonus funds available after that balance runs out. It also states that 30 days without account activity causes welcome bonus funds to expire.
To receive the spins, the source terms require customers to accept the welcome bonus and make a first deposit. The first 20 spins expire 24 hours after registration. Their stated value varies by game, usually from £/€/$0.20 to £/€/$0.25.
VIP Rewards
Casino.com’s VIP tier is presented as offering extra services and perks. The source review lists a dedicated VIP team, special bonuses and invitations, birthday gifts, VIP-only events, increased deposit limits, and a personal account manager tasked with providing a high level of service.
The review lists five VIP grades: Bronze, Silver, Gold, VIP, and VIP Elite. Bronze is the entry level and VIP Elite the top tier, each with separate benefits. Its stated VIP qualification requires at least 20,000 loyalty points and a total deposit of $3,000/£2,000/€2.200.
The source sets VIP Elite eligibility at 50,000 loyalty points and deposits of at least $24,000/£16,000/€17.600. According to the review, players collect points by playing casino games on a computer, tablet, or mobile device. After a player meets the requirements, a VIP account manager is said to make contact with an invitation and details of the benefits. The review further claims that once someone becomes a VIP at Casino.com, their status lasts for life.
Reload and Deposit Offers
Beyond the welcome package and VIP option, the review reports that Casino.com runs recurring reload and deposit promotions. It says these offers vary week by week, with the latest ones featured on the Promotions page.
Points and Loyalty Levels
The review describes loyalty points as a route through the Casino.com VIP program: players earn points toward a higher loyalty grade and may qualify for VIP. Its listed bands are Bronze at 0 to 499 points, Silver at 500 to 2,999 points, and Gold at 3,000 to 20,000 points.
Points are awarded at different rates depending on which game is played.
- Slots – Earn 1 loyalty bet for every £/€/$20 wager
- Progressive Slots – Earn 1 loyalty point for each £/€/$30 wager
- Scratch cards – Earn 1 loyalty point for every £/€/$20 wager
- Asian games/arcade – Earn 1 loyalty point per £/€/$20 wager
- Poker and other card games – Earn 1 loyalty point per £/€/$40 wager
- Roulette – Earn 1 loyalty point for each £/€/$50 wager
- Blackjack – Earn 1 loyalty point per £/€/$60 wager
- Baccarat – Earn 1 loyalty point per £/€/$80 wager
- Video poker – Earn 1 loyalty point per £/€/$150 wager
- Craps or Sic Bo – Earn 1 loyalty point per £/€/$200 wager
- Pontoon – Earn 1 loyalty point per £/€/$200 wager
- Surrender/Blackjack Switch – Earn 1 loyalty point per £/€/$200 wager
Deposits and Withdrawals
A deposit at Casino.com can be completed in moments. It adds that new customers may need to submit identity documents before a withdrawal is processed.
Making a Deposit
To deposit at Casino.com, the review says to sign in, select a payment method, then enter the amount. It gives the minimum deposit as between £/€/$10 and £/€/$20, with the method determining which applies.
The payment options named in the source are Visa credit and debit cards, Skrill, PaySafeCard, Neteller, bank transfer, Instant Banking, Boleto, EcoPayz, Lobanet, WebMoney, AstroPay Card, Safetypay, SoFort, and Bitcoin.
Withdrawing Funds
New customers may be asked for verification documents, the review says. These can include photo identification such as a passport or driver’s license, a credit card, and proof of address. It states that withdrawals must use the original deposit method and can take up to 3 business days. VIP processing is listed as 1 to 2 business days.
Games on Offer
Casino.com’s catalogue spans slots and table games, giving players with different preferences a range of options to consider. The source review highlights the variety as a way to find games that suit individual tastes.
Software for Casino Games
The review identifies Playtech as Casino.com’s main software supplier and a leading casino game software provider. It describes three ways to play: download the casino client to a computer, use Instant Play in a browser, or install the app for mobile play.
Slots
The source review praises Casino.com slots for their paylines, bonus features, and large jackpots. It says the catalogue spans hundreds of titles, naming Crazy 7, Vacation Station, Fields of Fortune, Jackpot Giant, Leprechaun’s Luck, Top Gun, and The Six Million Dollar Man among its popular choices.
Table Games
Casino.com’s table games are described in the review as having clear graphics and responsive software. Examples include Pontoon, Lucky Blackjack, Sic Bo, Bingo, Wild Viking, Red Dog, roulette, craps, and Pai Gow poker.
Live Dealer Games
Players seeking a human dealer can visit the site’s Live Casino section, where dealers handle games on video stream. Listed live options include baccarat, blackjack, roulette, Hi-Lo, and Casino Hold’em.
Casino.com on Mobile
Casino.com has an app for Android, iOS, and Windows devices, with many of the desktop site’s games and services. It describes the app as free to download and says users can deposit and withdraw through it as well.
Help and Support
The review says Casino.com’s customer care team is available around the clock. Customers can reportedly reach a representative by phone or email, or use the site’s live chat for an immediate conversation.
Casino.com: Closing Notes
The overview covers a large game catalogue, a mobile app, live casino tables, promotions, VIP privileges, and a loyalty scheme. Readers can use those details to assess whether Casino.com’s described features fit their preferences.
